Job Description
Database Manager
Organization Profile
Room to Read's mission is to provide under-privileged children with an opportunity to gain the lifelong gift of education. The organization was founded on the belief that education is the key to breaking the cycle of poverty and taking control of ones own life. We currently work in Cambodia, India, Laos, Nepal, South Africa, Sri Lanka, Vietnam, and Zambia – countries with a desperate lack of resources to educate their children. In 2007, we began our expansion into Bangladesh.
Room to Read is a results-driven organization that seeks to intervene early in a child's life to provide ongoing educational opportunities in their communities. We are non-governmental, non-religious and work with many local NGOs and community based organizations to implement our programs. We have developed a successful approach to building educational infrastructure and opportunities which consists of:
- Partnering with communities to build schools through challenge grants
- Establishing bi-lingual libraries
- Publishing local language children's books
- Establishing computer and language labs
- Providing long-term scholarships to girls
Since our inception, Room to Read's worldwide team has impacted over 1.7 million children by constructing more than 440 schools, establishing over 5,100 libraries, publishing 226 new children's book titles in 11 local languages, and putting over 4,000 girls onto long-term, holistic scholarships. We are one of ten non-profits to have won the Fast Company / Monitor Group Social Capitalist award five years in a row and have been featured in a variety of media including The Wall Street Journal, The New York Times, CNN, The Oprah Winfrey Show, and PBS.
Room to Read has an annual budget of approximately US$22 million, and our global staff numbers over 175; both of these figures will continue to grow rapidly in 2008. Our global headquarters is located in San Francisco, our Asia Regional Office is located in New Delhi, and we have program offices in Colombo, Ho Chi Minh City, Kathmandu, Lusaka, New Delhi, Pretoria, Phnom Penh, and Vientiane. Our long-term goal is to help 10 million children to gain the lifelong gift of education.
Position Overview
This position is part of the Information Technology team. The Database Manager is responsible for managing the development, implementation, and ongoing administration of applications in the Room to Read's Global Solutions Database (GSD), implemented on the Salesforce.com platform. The GSD is currently used by Room to Read's worldwide Programs team to track our projects, partners, and contacts. There is also huge potential to apply the GSD to other critical business functions, e.g. Development (fundraising), Marketing, Public Relations, Human Resources, and IT. The Database Manager will report directly to the IT Director.
Duties & Responsibilities
- Manage Room to Read's Global Solutions Database (GSD), implemented on the Salesforce.com platform, for 150+ worldwide users
- Work with management to identify new and creative opportunities to use the GSD to support additional critical business functions
- Define, communicate, and manage a change/release process to develop new GSD applications and rollout updates to existing applications
- Work with management and Global Office teams to identify, document, and communicate standard business processes as they related to the GSD
- Build out the technical and organizational infrastructure necessary to support the GSD, manage ongoing support requests and administrative needs of users worldwide
- Develop training plans, materials, and documentation for GSD users, keep materials up-to-date, schedule new user and ongoing training sessions worldwide
- Manage a Database Associate (based in the India office) whose responsibilities include ongoing trainings for Programs teams in Country Offices and first tier technical support
- Develop and communicate a road map for future GSD releases/enhancements
- Develop reports, dashboards, and processes to continuously monitor data quality/integrity in the GSD
- Monitor user adoption rates and respond as needed with additional training sessions or other resources
- Design and manage donor reports and quarterly reports that are generated by the GSD
- Perform basic administration of Room to Read's Salesforce.com instance
- Stay up-to-date on the latest Salesforce.com releases, technologies, applications, and integrations
- Manage outsourced Salesforce.com implementation partners as required
- Manage ongoing relationship with Salesforce.com and the Salesforce.com Foundation
Qualifications
Required
- BA or BS degree
- Excellent project management skills
- In-depth knowledge of the Salesforce.com (SFDC) platform
- Experience with SFDC administration and implementation
- Prior success working closely and building relationships with diverse groups of people
- Ability and desire to travel frequently internationally for global training sessions
- Effectiveness in working or volunteering in a non-profit organization that is focused on maintaining high quality work and low overhead
- Prior experience in a fast-paced, growth-oriented global or regional organization
- Proven track record of achieving results
- Excellent verbal and written communication skills in English
- Ability to juggle multiple priorities simultaneously and take initiative
- Legally eligible to work in the United States; no sponsorship provided
To be successful as a member of the Room to Read team, you will also:
- Have a passion for our mission and a strong desire to impact an up-and-coming non-profit organization
- Be an innovative and creative thinker - you are not afraid to try something new and inspire others to do so
- Have a very high level of personal and professional integrity and trustworthiness
- Have a strong work ethic, take initiative, and require minimal direction
- Work well independently as well as part of a team
- Thrive in a fast-paced and fun environment
Compensation
Room to Read offers a competitive salary with excellent benefits. Benefits include health, dental, vision, long-term disability insurance, and a 401K match. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, fun, and rapidly growing organization that is changing the world through the lifelong gift of education.
Application Procedure
Please send a cover letter and resume by email with "Database Manager" in the subject line (no letters, calls, faxes, or drop-ins) to hiring@roomtoread.org. Due to high applicant volume, you may not receive a response from Room to Read.
Room to Read is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.
